Refund policy

RETURNS & REFUNDS POLICY

At DazzleBox, we want you to be completely satisfied with your purchase. While each order is carefully packed with love, we understand that things don’t always go as planned. Please review our returns and refund policy below.

RETURN WINDOW

We offer a 14-day return policy, which means you have 14 calendar days from the date of delivery to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

Items must be unused, unworn, and in original condition
All tags and packaging must be intact
You must provide proof of purchase (e.g., order confirmation or receipt)

Unfortunately, we are unable to offer refunds on any personalised items, including written greeting cards.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us immediately at hello@dazzlebox.co.uk with:

Your order number
A description of the issue
Clear photos of the damage or incorrect item

We will evaluate the issue and arrange a replacement or refund as appropriate.

HOW TO REQUEST A RETURN

To start a return, please email us at:
📧hello@dazzlebox.co.uk

Once your return is approved, we’ll provide:
• Clear instructions on how and where to send your parcel

Please note:
• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable
• Gift wrapping fees are non-refundable, even if the box has not been opened

Please do not send items back without contacting us first.
Returns sent without prior approval will not be accepted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the funds to appear in your account, depending on your bank or card provider