Shipping policy
PROCESSING & DELIVERY INFORMATION
At DazzleBox, we are committed to providing a smooth and reliable experience from the moment you place your order to the time it reaches your doorstep. Below you’ll find all the key details about our order processing times, delivery options, and shipping policies.
ORDER PROCESSING TIME
We aim to process all orders within 1-2 days after the order is placed (Monday to Friday - Bank Holidays excluded).
Please Note: During peak seasons (such as Christmas or special promotional events), processing times may be slightly extended.
DELIVERY TIME & COSTS
We use Royal Mail Tracked 48 for standard deliveries.
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Standard Delivery FREE on all UK orders.
Royal Mail Tracked 48
Estimated delivery time: 2–3 business days
IMPORTANT INFORMATION FOR INTERNATIONAL ORDERS
Unfortunately, we are currently unable to ship parcels outside of the UK.
New EU customs charges have recently come into effect, meaning we are now charged €3 per item sent. Given the additional charges our customers would face, along with the complexity of applying these costs accurately to each order, we’ve made the difficult decision to pause all overseas deliveries for the time being.
We understand that this may be a temporary change, and we very much hope to reinstate international shipping in the future. In the meantime, we’re very sorry for any inconvenience caused—especially if you were hoping to send a gift abroad.
US Courier Delivery
Shipping to the US is currently on hold due to the increase in duties. We are working on a way to ensure we get charged for the duties rather than the gift recipient.
IMPORTANT DELIVERY NOTES
- We work with trusted third-party couriers, primarily Royal Mail, for all our deliveries. While we do our best to ensure timely dispatch, we are not responsible for delays that may occur due to courier disruptions, weather conditions, or seasonal backlogs.
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Delivery estimates are not guaranteed, especially during peak periods such as Christmas or bank holidays. We strongly recommend placing your order well in advance to avoid any unexpected delays.
SHIPPING ADDRESS RESPONSIBILITY
Please ensure that your shipping address is complete and accurate at checkout. The buyer is responsible for providing correct address details. Incomplete or incorrect addresses can lead to:
- Delivery delays
- Returned packages
- Additional redelivery charges
TRACK YOUR ORDER
Once your order is dispatched, you will receive a tracking number via email. You can track your parcel directly on the Royal Mail website:
BRANDED GIFTS & CUSTOM ORDER
Branded gifts and custom orders require a little more preparation and are usually dispatched within 10-15 working days (it might be less depending on the size of the order). For larger or more complex branded orders, we’ll confirm the expected timeframe with you before your order is prepared.